View Full Version : Report ARK server down here
Metamorfos
9th April 2021, 18:53
All Ark servers are down.
Jiro_89
9th April 2021, 22:09
All Ark servers are down.
Thanks, they're back online again.
Metamorfos
10th April 2021, 11:20
Servers down
Jiro_89
10th April 2021, 21:24
Servers down
The VM has been up for 24 hours now, which matches when I brought them back online yesterday. The Ark servers performed their daily scheduled restart simultaneously and may have run an update download which would have slowed their initialization. Things seem to be in order.
Jiro_89
17th April 2021, 21:21
Ark servers will be down intermittently for the next 30 minutes or so for maintenance.
Metamorfos
29th April 2021, 18:58
Server needs updating I think. Can't join.
Jiro_89
29th April 2021, 19:46
Server needs updating I think. Can't join.
There have been a couple of updates recently, I've just forced an update cycle. If all goes well they should be back up and up to date in 15-20 minutes.
Jiro_89
30th April 2021, 17:33
There have been a couple of updates recently, I've just forced an update cycle. If all goes well they should be back up and up to date in 15-20 minutes.
"If all goes well.." I jinxed it. It stalled out mid update and I caught it an hour later. They're up to date and running again, but when I was going to post this update it seemed the HD website or domain was down, so fun times all around ;)
Metamorfos
11th May 2021, 17:58
All servers are down.
Jiro_89
11th May 2021, 21:59
All servers are down.
Back up and up to date ;)
Metamorfos
15th May 2021, 11:41
All servers except Extinction down as of time of posting.
Epimetheus
15th May 2021, 20:21
The servers are back up.
Jiro_89
15th May 2021, 21:16
The servers are back up.
Thanks for posting Epi, I hadn't gotten around to replying back. The server had made some reportedly "weird" noises according to it's household landlords so I had hopped on to have a look via a small laptop remotely. While everything seemed fine, apparently the low resolution of the laptop caused some of the Ark servers to stop after I had logged off, which is a very weird reason to stop the servers in my opinion... but it had a dedicated error message and everything so it must be related to the Windows Ark Server Manager. Anywho, I logged back in on a real PC after I received the forum alert and all is back up and well again.
Metamorfos
29th May 2021, 15:50
All servers are down.
Jiro_89
29th May 2021, 16:46
We've been experiencing some heavy winds and intermittent power outages. Seems one of the power off events didn't trigger the power on last state config. I've turned it back on and the servers are spooling up.
amberjs
11th June 2021, 11:15
The servers are down.
amberjs
11th June 2021, 12:13
The servers are down.
Back up again :)
Jiro_89
11th June 2021, 15:08
The servers are down.
This was the daily restart/update/backup.
Dourne
17th June 2021, 04:44
Gen2 server up?
Jiro_89
17th June 2021, 04:55
Gen2 server up?
Nope, looks like the server hardware went down. I've initiated a remote power cycle. Ark game servers should be back up in about 15-20 minutes.
Dourne
19th June 2021, 05:29
ark gen 2
unable to query server from direct connect from HD home page.
Jiro_89
19th June 2021, 18:19
The servers have been online, but there were a slew of mini updates over the last 24 hours with some overlapping within 20 minutes which confused the updater. I've just initiated a manual update to catch the servers up.
Dourne
22nd June 2021, 03:06
gen 2 needs a reboot pls
Jiro_89
22nd June 2021, 03:36
The latest update that dropped caused a corruption in the server files. The manager can't process a corrupted update so I'm manually resetting the game server files. Servers should be up one at a time over the next 30 minutes or so.
Jiro_89
23rd June 2021, 03:17
Server connectivity is down due to an ISP service outage. Unknown reconnection time. Hang tight.
Jiro_89
23rd June 2021, 05:34
Service is back up.
Khajera
24th June 2021, 05:23
Looks like Gen2 is down
Jiro_89
24th June 2021, 05:43
Looks like Gen2 is down
Servers are firing back up ;)
Dourne
24th June 2021, 06:39
Servers are firing back up ;)
short lived..... dunno what happened but we were booted.
Jiro_89
24th June 2021, 07:05
I'll have to get on the physical server tomorrow to diagnose. I'll try to get a look at it before work.
Dourne
24th June 2021, 22:27
auto restart kicked in and i was able to see the server but it did not load character files. It tried to call me human...huh silly game
Jiro_89
24th June 2021, 22:57
auto restart kicked in and i was able to see the server but it did not load character files. It tried to call me human...huh silly game
This is odd. It doesn't appear to be a corruption?
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4203
I've removed the invalid.arkprofile. But when pulling a backup of the most recently date modified profile, it was shown that the original was still intact and existed in the liver server version. I'm wondering if your steam account didn't sync with Ark or something. Perhaps try a full logout/login of steam and re-launch Ark. Try reconnecting and then let me know if it's fixed. If not we can try pulling your full character file data from the most recent server backup.
Dourne
25th June 2021, 01:03
logged out of steam and back in. launched ark. still human. Khajera had an argentavis with her in space during the crash and now it cannot be found. name is Armie.
updated ark. still not myself.
Jiro_89
25th June 2021, 06:30
logged out of steam and back in. launched ark. still human. Khajera had an argentavis with her in space during the crash and now it cannot be found. name is Armie.
updated ark. still not myself.
FYI to others, this was solved off the forums. There was some form of corruption happening between Dourne's account and the server save. Unfortunately the only way it was resolved was when the server and profile were rolled back 24 hours.
There seems to be a lot of new instability in Ark with Genesis 2.
Metamorfos
7th August 2021, 21:04
Are all servers down or did something change? They don't pop up anywhere anymore.
Jiro_89
7th August 2021, 21:20
Are all servers down or did something change? They don't pop up anywhere anymore.
Thanks for checking in. The hardware went down and didn't bring itself back up. The server is spooling up now.
Jiro_89
5th May 2022, 17:57
pvp servers down
Thanks for the report. They're up again.
Epimetheus
17th May 2022, 19:46
Cant connect either sadly, will have to wait for jiro
Jiro_89
17th May 2022, 23:59
Cant connect either sadly, will have to wait for jiro
I restarted them yesterday after I received notification that they were down but didn't get a chance to update this thread. They've been online for 20 hours as of this post and I can see them online client side.
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