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  1. #1

    Report ARK server down here

    We often get reports about the server being down. Sometimes it is really down but most often the ARK client hides the server from view because of an update in ARK or one of the mods.

    In any case, if you can't reach or see the server, please report it in this thread. That way we can keep the reports in a single central location which will help our admins to respond to the issues faster.


    When replying to this thread you MUST say specific issues. For example, if you're trying to login to Valguero and the server is not listed you MUST say Valguero is down. If you notice multiple servers are down you can say Extinction and Valguero are down, etc. If you login to a server and structures are missing you can say some or all of your S+ structures are missing. If you don't list specifics you may not be helped in a timely manner. We run multiple servers and without specifics we may not be able to identify your problem.
    Last edited by InsaneJ; 19th October 2017 at 08:49.

  2. #2
    Niels reported that he ARK server was down. When I checked both servers were running so I assume there has been another update.

    I have updated and restarted both servers. I can't check to see if I can connect right now so let me know how it goes.

  3. #3
    Both were down, Ark1 is now up and working. Ark2 running but still unavailable (mods?).

  4. #4

  5. #5
    Strange, I show both servers as running. The process is running and the ports are open.
       PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
     30071 ark_sur+  20   0 8104932 7.061g  53444 S  15.6  9.0  26:56.70 /home/ark_survival02/ark/ShooterGame/Binaries/Linux/ShooterGameServer 
     26402 ark_sur+  20   0 5737636 4.922g  54072 S   9.6  6.3  21:33.33 /home/ark_survival01/ark/ShooterGame/Binaries/Linux/ShooterGameServer
    netstat -tunlp | grep ShooterGame
    tcp        0      0*               LISTEN      26402/ShooterGameSe
    tcp        0      0*               LISTEN      30071/ShooterGameSe
    udp        0      0*                           26402/ShooterGameSe
    udp        0      0*                           30071/ShooterGameSe
    udp        0      0*                           26402/ShooterGameSe
    udp        0      0*                           30071/ShooterGameSe
    Unless another admin beats me to it, I'll check futher when I get home tonight.

  6. #6
    Gone as in from the server browser, needing mod updates.

  7. #7
    HappyDiggers Ark is back up and running.

  8. #8
    We've tried to get the auto-mod update feature to work in ARK. Unfortunately it seems this functionality is broken for Linux at least. This means that whenever a mod dev pushes an update, we need to manually update the server. Same for when ARK updates. It's a tedious process for us right now. We're working on getting some other kind of automation going for it.

    Both servers are updated to v245.986 and are currently running.

    Linux Server Auto Mod Update
    Ark Mod updater new patch

  9. #9
    getting mod mismatch this morning. believe Ice may have the same issue. we have been trying to join the server for 20 min now.

  10. #10
    One of the Pegi mods updated. The remote server access is down at the moment though, so it may be a while before I can access it and update it. HappyDiggers 1 is still live without a mod update.

    edit: Doh! Didn't notice the game updated. We'll have to wait still though, J will fix it soon.

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